Exchanges & Returns:

Due to COVID-19 we are unable to accept any returns on all items at this time.

 

Damaged Items:

If for some reason, your gift arrives damaged, please notify us within 48 hours of receipt and we will be happy to provide a replacement.

Product Substitution:

We reserve the right to make substitutions of equal or greater value as required to ensure the timely delivery of your gifts. 

Food Safety:

Please note that food items are purchased through third parties. Food items may be photographed opened up so that you can get a true sense of the product. However, the actual product sent will be individually wrapped to ensure ultimate freshness and to comply with food safety standards.

Shipping & Delivery:

We offer local delivery in  Calgary, AB. as well as shipping across Canada and the United States.

 

If a recipient is not available when delivery is attempted, the gift may be left with reception, concierge or on the front porch if the area is considered safe by our driver, a photo will be taken for reference. If the area is deemed unsafe or there is nobody available to accept the gift on the recipient’s behalf, it will be returned to our head office and the sender will be contacted for further direction.

If the gift is refused at the time of delivery, an incorrect address was provided, the order was missing information, the recipient moved, it was deemed not safe to be left, etc.

If a gift is undeliverable, it is returned to our head office and the sender will be notified at the phone number and/or email address provided when the order was placed.

For delivery to be attempted a second time, a second delivery fee will be applied, since a second delivery will be made.

Please read our 'Shipping Information" tab to find out more.

Privacy:

We do not sell or share your information with third parties and we are PCI Compliant. We may employ outside companies to perform functions on our behalf such as delivering orders, sending emails and processing credit card payments. However, they have access to only the personal information required to perform their duties. Should you wish at any time to unsubscribe from our email list, you may do so by following the instructions at the end of each communication. If you have any further questions regarding our privacy policy or email practice, please contact us any time.

Liability:

The majority of our products are sourced by third parties, some of our items are considered "homemade / handmade items".

By purchasing our gifts you agree that your use of, or inability to use, the service is at your sole risk. 

 

Disclaimer of Liability:

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof

Warranties:

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Modifications to Services and Pricing:

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Governance:

The terms & conditions for YYC BOXY are governed under Canadian law.

Updated in Jan/11/21